海运客服操作Customer Service Coordinator (职位编号：01)

我们正在寻找对客户服务有浓厚兴趣,并致力于在蓬勃发展的集装箱运输行业长期发展的人才。

现招聘以下几个岗位：

1）出口订舱操作
核实订舱资料,在规定时间内完成订舱；
发送相关通知给客户
协调各部门及时处理订舱上的相关问题

2）出口单证操作
接受和检验客户托单，生成海运提单及发票；
发送提单样本给客户确认
保证及时完成提单样本
及时处理异常提单

3）进口操作
检查系统单证是否完成；系统开票；发到货通知给客户；
发海关进口EDI舱单和进口清单给指定船代；
核实特殊货物（危险品/大件货/超标箱/废品等），如码头有特殊操作，通知客户联系码头核实具体的操作流程；
跟踪抵港后未换单货物。

4) 出口订舱客服
接听客户电话
处理与客户的诉求案例
根据客户要求处理预订查询
目的地流程变更
处理与运输相关的异常
核实运输异常情况，并在适用的情况下向客户收取额外费用。
处理所有必要的沟通
跟踪转船情况
遵循标准流程和管理层传达的新要求

5）出口单证客服
处理客户电话
处理与客户的诉求案例
作为提单查询的入口点
处理文档异常和硬错误，主动解决问题，保证服务交付
如有需要，处理紧急情况下的提单修改
在适用的情况下向客户收取额外费用
处理通过电子邮件收到的发票修改(撤销)
处理提单释放请求(电放，证书)
积极改善海关和文件流程(如监控SI质量和时间，收入处理，客户资料)
遵循标准流程和管理层传达的新要求


应聘要求：
1，大专及以上学历；
2，物流、国际贸易、采购、供应链管理或相关专业, 有海运行业工作经验者优先；
3，良好的英语读写能力，英语四级或同等水平证书优先；
4，熟悉办公软件；
5，良好的沟通能力，能独立工作以及具备良好的团队合作精神；
6，积极的工作态度和良好的客户服务意识。

Customer Service Coordinator
We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry.

1) Booking
- Evaluate shipping requests, complete and update booking timely and accurately
- Distribute booking confirmations to customers
- Vessel balancing activities

2) Documentation Export
- Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately.
- Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing
- Clear documentation exceptions and disputes timely
- Follow up daily on outstanding revenues

3) Documentation Import
- Check the shipments completeness; create invoices/arrival notices for customers.
- Submit EDI manifest data to relevant ship agent
- Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.).
- Monitor long-stay containers and handling abandon cargoes
- Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately.
4）CS Booking
- Handle Customer phone calls
- Handle cases correspondence with customer
- Act as point of entry on potential claim requests
- Handle booking inquiries as per customer’s request
- Process change of destination
- Handle shipment related exceptions
- Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication
- Act as point of entry related to VGM exceptions
- Follow up transshipment
- Build Expertise in all topics related to Export Booking
- Follow standard processes and new requirements as communicated by management

Qualification:
- Diploma or bachelor's degree.
- major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary.
- Experience in the Maritime Industry is preferred but not necessary.
- Good command of English (read